Jamshedpur, June 28 : Residents of Mango can now use the social media platform to raise their concerns over waste or garbage dumped near their localities. They can upload pictures of garbage in neighbourhood on social media platform like WhatAapp and get garbage cleared within 24 hours.
Mango Notified Area Committee (MNAC) newly appointed special officer, Sanjay Kumar Pandey, said that WhatsApp number 7909047559 ( to be operational from tomorrow) will ensure that the residents can lodge their complain and the authorities will not only speedy clearing of dumped waste but also help in cleaning of clogged drains under the purview of the local urban body.
“ It is our novel way to address issues concerning the residents. Any resident of Mango can now upload pictures of domestic waste lying dumped or unattended in Mango civic area or send pictures of clogged drains along with zone numbers and ward numbers.
Our department will make sure that the concerned contractor is showcaused and directed to clean the garbage and clogged drain within 24 hours. After the complaint is address the complainant will get a message on his mobile,” said Sanjay Kumar Pandey.
Incidentally, MNAC caters to a population of nearly 3 lakh and is divided into 53 wards and with the launching of the WhatsApp service for redressal of civic grievance, the idea is to ensure cleanliness across the area. The special officer will be monitoring the whatsapp number 24×7 for immediate action on civic menace.
“Residents can upload pictures of even civic menace like potholes on roads and broken culverts or drains. But since these are civil related works the contractor will be directed following tenders for repairing work which will take time,” added Pandey.
MNAC) special officer also informed that they would organise camps on all Sundays in different localities of Mango to sort out pension, voter card and other basic amenities related issues faced by the residents .
“ I want to reach out to the people and want to make sure that the people reap benefits. We will set up camps in different wards everySunday (from July 2 onward) and solve problems related to application for old age pension, voter’s list correction, Prime Minister Housing schemes and other similar schemes coming under civic body purview,” said the special officer.