Jamshedpur: Irate customers lock Bank of India Bhagabandi branch

Mail News Service

Dumaria, March 20: Irate customers locked the Bank of India (BoI) Bhagabandi branch in Dumaria block on Tuesday due to delay in services and misplacements of essential documents. It was only after police intervened and the bank’s Branch Manager apologized with assurances of prompt and better services, did the angry customers relent and unlocked the branch premises at 8 pm.

Frustrated and angry customers attributed their ire to delay and lackadaisical manner of providing services especially in matters of KYC forms’ update that took more than 15 days in general. In a particular case, some important banking related documents of an elderly woman had been misplaced by the bank and in spite of several requests and urgings no move was taken by the bank to resolve the issue. This percolated the anger among the customers who resorted to locking the bank’s gate.

A crowd of angry customers gathered outside the bank, attracting the attention of local authorities including CO Chanchala Kumari, BDO Nilesh Kumar Murmu, and PS station in-charge Sugana Munda. After discussions, the Branch Manager, Amit Kumar, issued an apology and assured swift resolution of KYC-related matters.

Following the assurances, the customers dispersed peacefully. The incident witnessed a significant number of disgruntled bank customers who expressed their discontent with the services provided.