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Jusco inaugurates Outbound Call Facility to capture customer feedback

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Jamshedpur : Jusco, a 100 per cent subsidiary of Tata Steel, inaugurated an Outbound Call Facility to capture customer feedback at Jusco Sahyog Kendra.

Sunil Bhaskaran, vice president, corporate services, Tata Steel inaugurated the new Outbound Call Facility to Capture Customer Feedback through Jusco Sahyog Kendra.

During his address Ashish Mathur, managing director, Jusco spoke on the need for the new system which will result in greater accountability and transparency and will improve customer satisfaction.

Union president Raghunath Pandey said that in a service industry satisfying the needs and expectations of customers is very difficult. But JUSCO has done a remarkable job in this area and is always looking for ideas and initiatives to improve upon the existing ones.

Sunil Bhaskaran appreciated the work done by JUSCO in the recent past and said that Tata Steel and JUSCO is committed towards improving the quality of life of the citizenís of Jamshedpur and will continue to do so.

JUSCO Sahyog Kendra (JSK), a 24×7 helpline for registering complaints/ requests for all civic and municipal services being provided to the citizenís of Jamshedpur, has completed a decade of journey on 02 November 2014.

In its endeavor to continuously improve service delivery mechanism, JSK has taken another major initiative for capturing customer feedback through 100% telephonic calls.

After a successful pilot run in Sidhgora area for capturing customerís feedback through JSK, JUSCO have gone live w.e.f. 01 December 2014 covering all areas within its command with a population base of approximate 07 Lakh customers.

This mechanism of capturing customerís feedback through 3rd party would not only ensure transparency but would also improve services and thereby impacting customer satisfaction positively.

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