Jamshedpur, Oct 16: Telenor India on Friday inaugurated all women call centre in Jamshedpur. This facility will not only serve Telenor customers but will also empower women based out of rural areas of Bihar and Jharkhand by offering them employment opportunity.
Jamshedpur is the third centre after Solan in Himachal Pradesh and Ithakota in Andhra Pradesh.
The facility will be managed by Tata Business Support Services (TBSS) at Kadma.
Addressing a press conference Associate Vice-President of TBSS Anamika Sarma Iyer said, “Telenor has taken a pivotal step to empower women by aiming to hire at least 50% women in its workforce.
This call centre will cater to the queries of Telenor subscribers based out of Bihar and Jharkhand for which they can call on 121. Currently, this centre operates from 7 AM to 8 PM and has a sitting capacity of 425 seats.
Recently, Telenor also announced six month paid maternity leave in order to retain its women employees.
On this occasion, A.E.A Jameel, Circle Business Head, Bihar and Jharkhand, Telenor India said, “After the success of DIAL, women-run call centre in Patna, we are pleased to open a new call centre in Jamshedpur.
With this facility, we will provide employment opportunities to the women of the area by giving them a safe working environment and making them self-dependent.
With our robust customer centric approach, we have always intent to resolve the queries of our customers at a fastest turnaround time and this call centre is one of such initiative to provide enhanced and consistent customer experience across all touch points.”