Airlines flag email delays amid Microsoft outage

IndiGo posted on social media platform X that the global technical disruption impacted its email services, warning passengers that the airline might fail to receive incoming messages.

The carrier assured travellers that alternative support channels remain active, urging passengers needing urgent help to use its virtual assistant, 6E Skai, on the website or mobile app.

Akasa Air also reported similar email delays caused by the Microsoft outage, noting that its customer support team could face difficulties receiving passenger queries through electronic mail.

Akasa Air advised customers seeking immediate assistance to call its 24/7 Akasa Care Centre at +91 9606 112131 or connect with the airline via social media platforms.

Meanwhile, Air India confirmed that its flight schedules and communication networks remain completely unaffected while technical teams closely monitor the ongoing global service disruption.

To maintain uninterrupted customer service, Air India temporarily rerouted its incoming emails, ensuring all passenger messages reach support agents and receive replies within the standard 24-hour window.

Air India stated that all other communication avenues, including voice calls, artificial intelligence tools, social media handles, and automated customer notifications, continue to function normally.

In a separate aviation development, SpiceJet cancelled four flights departing from Dubai International Airport on Thursday after ground handling agency Dnata suspended check-in services over unpaid financial dues.

Media reports indicate that authorities permitted only two SpiceJet flights to depart from Dubai, as the budget carrier reportedly owes Dnata more than 14 million UAE dirhams.