The Central Consumer Protection Authority penalised ANI Technologies with ₹10 lakh. The firm operates the popular ride-hailing platform Ola. Regulators penalized Ola for soliciting extra payments from customers.
Customers faced deceptive pre-ride tips before finishing their trips. The CCPA declared this practice a violation of fair trade. Deceptive app designs trick users into unwanted financial choices.
Chief Commissioner Nidhi Khare issued the strict order immediately. The authority commanded Ola to halt this unfair feature. Ola initially prompted users to pay extra for faster cabs.
The company later renamed the tip to an add-on. Officials confirmed the misleading practice remained completely unchanged.
The consumer authority launched suo motu actions against competitors. Authorities previously fined Rapido ₹10 lakh for similar practices. Investigators currently examine Uber and Namma Yatri for identical violations.
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